In today’s dental practice, time is as precious a commodity as ever. With the help of technological innovations and creative practice management strategies, dentists and their teams have made great strides in making the most of their chair time and meeting the needs of their patients in the most efficient manner possible. To keep pace with the advancements our customers have made in their offices, we’ve strived to streamline our lab operations to help you accomplish more in less time.
“Of course, our customer service team is available to answer any questions or provide assistance with cases as needed,” added Anderson. Riverside Dental Ceramics remains dedicated to providing dentists with any help they need to see their restorations through to a successful outcome — no matter how challenging the case may be. But for the administrative side of dentistry, My Account has been established to minimize the time you spend managing your cases so you can focus on providing your patients with dental care. Here are the key features of My Account:
Schedule Case Pickups — When your case is ready for submittal to the lab, simply log in to My Account to request a pickup and a delivery vehicle will soon be on its way. Need shipping supplies? You can order those for free using the same portal, meaning you can find everything you need to get your case started with our lab in one convenient online location. Wondering where your case is as it makes its way to and from the lab? You can track your shipments directly on our website, too.
View Your Case’s Status in the Lab — Managing your practice’s calendar to make the most of your chair time has become a top priority for most dental practices. To help you in that endeavor, My Account allows you to learn the real-time status of cases without having to make a phone call. This capability is intended to help you optimize your scheduling process and, in combination with our rapid in-lab turnaround times, can help you deliver patient-pleasing results in the most efficient manner possible.
Upload Patient Photos — One of the best ways to ensure an esthetic outcome for your case is by providing the lab with photos that illustrate the desired restoration for your patient. We recognize it can be time-consuming to include photos when you mail your case to the lab, but My Account makes this simple — all you need to do is log in and upload your images, and we’ll take care of the rest and use this information to help you exceed your patients’ expectations.
View Fee Schedules — We don’t want you to have to worry about lab fees as you plan your cases. In addition to offering affordable pricing that helps keep your costs down for restorations, we recognize that you need to know your expenses when you present treatment options to your patients. That’s why we’ve made our comprehensive price list easily accessible to customers through My Account. All you have to do is log in, and you can calculate your expenses for any case with the help of our predictable, all-inclusive fees.
