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Privacy Policy

Last Updated: March 20, 2024

James R. Glidewell, Dental Ceramics, Inc. DBA Riverside Dental Ceramics and its affiliates (the “Company“, “we”, “our”, or “us”) may collect information that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”). This Privacy Policy helps you understand how we collect, store, use, and share your Personal Information when you visit our website or otherwise engage with us online or offline (collectively our “Services”).

The singular term “Website” includes riversidelab.com. This Privacy Policy does not apply to any other websites operated by the Company or to any websites operated by third parties.

By using our Services and/or providing us your Personal Information, you signify your acknowledgement of this Policy and our Terms of Use. If any term in this Policy is unacceptable to you, please do not use the Services or submit your Personal Information to us.

TABLE OF CONTENTS

  1. SCOPE OF THIS POLICY
  2. PERSONAL INFORMATION WE MAY COLLECT
  3. HOW WE USE AND SHARE PERSONAL INFORMATION
  4. DISCLOSING YOUR PERSONAL INFORMATION TO THIRD PARTIES AND OTHER RECIPIENTS
  5. HOW WE USE COOKIES AND OTHER TRACKING MECHANISMS
  6. TRACKING AND ADVERTISING CHOICES
  7. THIRD-PARTY WEBSITES
  8. CHILDREN’S PRIVACY
  9. HOW WE RETAIN PERSONAL INFORMATION
  10. LOCATED IN THE UNITED STATES
  11. REVISIONS TO THIS POLICY
  12. CALIFORNIA PRIVACY RIGHTS
  13. CHANGES TO THIS NOTICE
  14. HOW TO CONTACT US

 

1. SCOPE OF THIS POLICY

We do not sell dental products or provide services directly to consumers or patients. Accordingly, our Site and Services are intended for dental providers and our business contacts.

Our information practices depend on how you interact with our Services and which webpages you visit. In addition to visitors to our Website, this Policy applies to our business customers who are California residents and representatives, employees, or contact persons of our current, prospective, or former business customers, business partners, service providers, or contractors which include but are not limited to dental providers.

Except as otherwise noted below, this Policy applies to the Personal Information that Company collects related to:  

  • Visitors of our website where this Policy is posted (the “Site”), individuals who download and use our mobile application or any other software or applications we provide, and individuals who otherwise interact or engage with us or the services available through our website, mobile application, or other downloadable content;
  • Individuals who subscribe to receive news, information, and marketing communications and materials from us;
  • Individuals who register for or participate in our webinars and other events, surveys, and research conducted by us;
  • Current, former and prospective customers, agents, vendors, and business partners; and
  • Individuals who communicate with us or otherwise engage with us related to our Services.

For purposes of this Policy, Personal Information does not include publicly available information in government records or any data that has been deidentified, aggregated, or otherwise anonymized.

Additional Notices. Depending on how you interact or engage with us, we may provide you with other privacy notices with additional details about our privacy practices. For example, this Policy does not apply to job applicants and candidates who apply for employment with us, or to employees in the context of our working relationship with them. This Policy also does not apply to the extent we process personal information, as a service provider or processor, on behalf of our business clients. Our processing of business clients’ personal information is subject to the terms of our contracts with each business client, who is the business or controller of such personal information that we process on their behalf. Additionally, protected health information, as defined by the Health Insurance Portability and Accountability Act of 1996, that we collect, receive, or otherwise maintain about you as a business associate to a covered entity will be covered by the covered entity’s Notice of Privacy Practices and our business associate agreement with that covered entity.

 

2. PERSONAL INFORMATION WE MAY COLLECT

As further described below, we may collect personal information directly from you, automatically through your use of the Services, and from other, third-party sources.

Personal Information We Collect Directly From You. While the personal information we collect varies depending upon your use of our Services and our interactions with you, in general, we may collect the following Personal Information directly from you or the business you represent:

  • Contact Information. When you contact us, including if sign up to learn more about our Services, request a demo, or otherwise contact us, we collect your name, email address, phone number, the nature of your inquiry, and any other information you so choose to provide. We may also collect information related to your job title, company name, business email, and business phone number.
  • Account Information. When you register for an account with us, we collect your name, email address, password, and any other information used in connection with accessing your account.
  • Purchases and Payments. If you make purchases through our Services, we collect payment information such as name, payment card details, billing address, payment type, as well as credit card number or other payment account details.
  • Communications and Interactions. When you email, call, or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications, and our responses. If you speak with us by phone, we may collect call recordings for quality assurance and training purposes.
  • Responses and Feedback. If you participate in our surveys or questionnaires, we collect your responses and feedback, such as user satisfaction or other information related to your use of our Services, and any other information you so choose to provide.
  • Marketing and Promotions. If you agree to receive marketing communications from us, we collect your email, name, phone number, preferences, and if relevant, information about your account and the Services and features you use. If you participate in promotions we offer, we collect your name and other information related to the activities available through our Services.
  • We also may collect information about your preferences, including communications preferences, preferences related to your use of Services, and any other preferences or requests you provide when interacting with us.
  • Business Relationship Data. Information about products, treatments, and health conditions that are of interest to you. We collect this information from you automatically when you browse our Website and place orders. We also may collect this information from you directly if you contact us about our Services.

Personal Information We Collect Automatically. We and our providers may automatically collect personal information related to your use of our Services, including through the use of cookies, pixel tags, and other similar technologies. The personal information we may automatically collect includes:

  • Device and Browsing Information. We collect information such as IP address, unique ID, device type, general location information such as region, which may be derived from your IP address, browser type, browser language, domain names, access times, date/time stamps, operating system, scrolling activity, Internet service provider and other similar device and browsing information.
  • Activities and Usage. We also collect activity information such as information related to how you interact with the Services, including as page views, links and items clicked, features used, time spent within the Services, and other activity and usage information.
  • Location Information. If you choose to enable location-based sharing with us through your device settings, we may collect precise location information, such as GPS coordinates, to provide content that is more relevant to your location and to otherwise improve your interactions with our Services.

To the extent permitted by law, we may combine this information with other information that we have collected about you. For more information about our use of cookies and other similar technologies, please see the “Cookies and Other Tracking Mechanisms” section below.

Personal Information We Collect from Other Sources. In addition, we may collect and receive certain personal information from business partners, social media sites, clients and customers, data analytics providers, internet service providers, operating systems and platforms, government entities, public databases, and vendors and service providers who provide services or perform functions on our behalf. For example, we may collect your name, contact information, and certain transaction details from our business partners, and vendors and service providers.

 

3. PURPOSES FOR COLLECTING AND DISCLOSING PERSONAL INFORMATION

We may use and disclose Personal Information collected from you for the following purposes:

  • Services and Support. To allow you to maintain your account with us, provide and operate our Services, communicate with you about your use of the Services, provide troubleshooting and technical support, respond to your inquiries, communicate with you about the Services, and to otherwise run our day-to-day operations.
  • Analytics and Improvement. To better understand how users access and use the Services and our product and service offerings, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations, to develop our Services and its features, and for internal quality control and training purposes.
  • Communicate With You. To respond to your inquiries, send you requested materials and newsletters, as well as information and materials regarding our Services and offerings, and to communicate with you through text regarding your order and our Services. We also use this information to send administrative information to you, for example, information regarding the Services and changes to our terms, conditions, and policies.
  • Marketing and Promotions. For marketing and promotional purposes. For example, to send you information about our Services, such as newsletters and other marketing content, including information about new offerings, as well as any other information that you sign up to receive.
  • Research and Surveys. To administer surveys and questionnaires, such as for market research or user satisfaction purposes.
  • Security and Protection of Rights. To protect the Services and our business operations, and to protect our rights or those of our stakeholders; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms of Use.
  • Compliance and Legal Process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
  • Auditing, Reporting, and Other Internal Operations. To conduct financial, tax and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions, and to maintain appropriate business records and enforce company policies and procedures.
  • General Business and Operational Support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financings, and to administer our business, accounting, auditing, compliance, recordkeeping, and legal functions.

4. DISCLOSING YOUR PERSONAL INFORMATION TO THIRD PARTIES AND OTHER RECIPIENTS

In the previous 12 months, we may have disclosed Personal Information to the following categories of recipients for the business purposes described in Section 3 above:

  • Affiliates and Business Partners. We may disclose the personal information we collect to our corporate affiliates. Our affiliates include:
    • James R. Glidewell Dental Ceramics, Inc. DBA: BDL Prosthetics, Endsnore, Getmysmile, BruxZir Express.
    • Dentalium Dental Ceramics, Inc. DBA: Smith-Sterling Dental Laboratories, DigiTech Dental Restorations.
    • JRG Dentalium, Inc.
    • Crown World, Inc.
    • Prismatik Dentalcraft, Inc. DBA: Hahn Implant System, TS150e.
    • New West Dental Ceramics, Inc.
    • Las Vegas Digital Dental Solutions, LLC.
    • CloudPoint Ventures, Inc. DBA: HyperScan CT, CloudPoint Ventures Manufacturing.

We also partner with other businesses to offer our products and Services, and we may disclose Personal Information to those business partners.

  • Vendors and Services Providers. We may disclose the Personal Information we collect to vendors and service providers who perform functions on our behalf, such as IT and website hosting, marketing and marketing research providers, customer support, data storage, payment processing providers, data analytics providers, auditors, consultants and legal counsel.
  • Customers and Clients. In some circumstances, we may disclose the Personal Information we collect to our customers and clients to administer our Services.
  • Marketing and Analytics Providers. We may also disclose your Personal Information, such as device and browsing, and activities and usage information, to marketing and advertising networks, data analytics providers, and other companies who provide marketing or analytics services on our behalf. For more information, see the “How We Use Cookies and Other Tracking Mechanisms” section below.

We may also disclose your Personal Information in the following circumstances:

  • To Operate Our Business. We may disclose Personal Information to our business partners, affiliates, service providers, and other vendors in order to operate our business and provide our Services.
  • In Support of Business Transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may disclose or transfer the Personal Information we have collected from you with or to the other company. We may also disclose certain Personal Information as necessary prior to the completion of such a transaction or other corporate transaction such as a financing or restructuring, to lenders, auditors, and third-party advisors, including attorneys and consultants.
  • Compliance and Legal Obligations. To comply with our legal and compliance obligations and to respond to the legal process. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements.
  • Security and Protection of Rights. Where we believe doing so is necessary to protect the Services, our rights and property, or the rights, property, and safety of others. For example, we may disclose Personal Information to (i) prevent, detect, investigate, and respond to fraud, unauthorized activities and access, illegal activities, and misuse of the Services, (ii) situations involving potential threats to the health, safety, or legal rights of any person or third party, or (iii) enforce, detect, investigate, and take action in response to violations of our Terms of Use. We may also disclose Personal Information related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions.
  • Aggregate and Deidentified Information. Notwithstanding anything else in this Policy, we may use, disclose, and otherwise process aggregate and deidentified information related to our business and the Services with third parties for quality control, analytics, research, development, and other purposes.
  • Other Disclosures. We may disclose Personal Information in other ways not described above that we notify you of or that we obtain your consent for.

5. HOW WE USE COOKIES AND OTHER TRACKING MECHANISMS

We and our service providers use cookies, pixels, tags, and other similar tracking mechanisms to automatically collect information about browsing activity, type of device and similar information within our Services. We use this information to, for example, analyze and understand how you access, use, and interact with our Services, as well to identify and resolve bugs and errors in our Services, and to assess, secure, protect, optimize, and improve the performance of our Services.

Cookies. “Cookies” are alphanumeric identifiers we transfer to your device’s hard drive for tracking purposes. Some cookies allow us to make it easier for you to navigate our Service, while others are used to enable and optimize certain Service functions, support the security and performance of the Service, or allow us to track activity and usage data within our Service.

Pixel Tags. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Service to, among other things, track the activities of users, and help us manage content and compile usage statistics. We may also use these in our emails to let us know when they have been opened or forwarded, so we can track response rates and gauge the effectiveness of our communications.

Third-Party Analytics and Tools. We use third party tools, such as Google Analytics, which are operated by third party companies. These third-party analytics companies may collect usage data (using cookies, pixels and similar tools) about our Services in order to provide us with reports and metrics that help us evaluate usage of our Services, improve our Sites, and enhance performance and user experiences. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/partners/.

 

6. TRACKING AND ADVERTISING CHOICES

 We allow you to manage your preferences and privacy choices, as described below:

  • Cookie Settings. To prevent cookies from tracking your activity on our Website or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set; you can also delete cookies. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. Visitors to our Website who disable cookies will be able to browse the website, but some features may not function.
  • Industry Solutions for Opting Out of Interest-based Advertising. Notwithstanding the above, you may follow the steps provided by initiatives that educate users on how to set tracking preferences for most online advertising tools. These resources include the Network Advertising Initiative (https://thenai.org/about-online-advertising/) and the Digital Advertising Alliance (https://digitaladvertisingalliance.org/). The Digital Advertising Alliance also offers an application called AppChoices (https://youradchoices.com/appchoices) that helps users to control interest-based advertising on mobile apps.
  • Marketing Communications. You may consent or withdraw your consent to our use of your Personal Information for marketing at any time by following the instructions to unsubscribe included in each marketing-related email sent to you. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you administrative messages relevant to any specific services you may have signed up for.
  • Google Analytics. You can download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

7. THIRD-PARTY WEBSITES

The Website may contain links or references to other websites outside of our control. Please be aware that this Policy does not apply to these websites. The Company encourages you to read the privacy statements and terms and conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data regarding your use of the Website or solicit Personal Information. The company does not control and is not responsible for what third parties do in connection with their websites, or how they handle your Personal Information. Please exercise caution and consult the privacy policies posted on each third-party website for further information.

 

8. CHILDREN’S PRIVACY

Our Services are intended for users who are 13 years or older. We do not knowingly collect information from children under 13 years old. If you are a parent or legal guardian and think your child under 13 has given us information, you can call us at (888) 530-1066. If we learn that we have collected the information of a child under 13, we will delete such information from our records.

 

9. HOW WE RETAIN PERSONAL INFORMATION

We retain your Personal Information for as long as needed, or permitted, based on the reason why we obtained it (consistent with applicable law). When deciding how long to keep your information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). From time to time, we may also deidentify your Personal Information, retain it and use it in compliance with applicable laws.

 

10. LOCATED IN THE UNITED STATES

The laws and regulations in different countries impose requirements on the Internet and data protection. The servers that make the Website available worldwide are located in the USA. All matters relating to the Website are governed by the laws of the State of California. Please note that any information you provide will be transferred directly to the USA, and by using the Website or providing us your Personal Information, you authorize this transfer.

 

11. REVISIONS TO OUR POLICY

We will continue to review and revise our privacy practices and policies as our technology, services, and use of data evolves. We will not retroactively use or share data in a manner that is materially different from this policy without first providing you notice. This Notice is reviewed and updated annually and we will use reasonable means to inform you of any changes.

 

12. YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have rights to the information we collect that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”).

We do not sell dental products or provide services directly to patients. Instead, we receive patient data directly from dental providers in the course of providing our products and services to the dental providers. To the extent you are a dental patient and we received your information from your dental provider, you do not currently have rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”). Your dental provider may be required to provide you certain privacy rights under federal and state law. If you would like a copy of your privacy rights under federal and state law, please contact your dental provider directly.

To the extent you are a resident of California who is not a dental patient, you may have the following rights:

Right to Request More Information
You may have the right to request information about how we have processed your Personal Information, including:

  • The categories of Personal Information we collected;
  • The categories of sources from which we collected that information;
  • Our business or commercial purpose for collecting that information;
  • The categories of third parties with whom we shared that information; and
  • The specific pieces of Personal Information we collected about you.
 

Right to Delete
You have the right to request that we delete the Personal Information we collected about you. Not all requests to delete can be fulfilled. If we are unable to comply with your request, we will provide a response explaining why your data cannot be deleted.

Right to Correct
You have the right to request that we correct inaccuracies in your Personal Information.

Right to Opt-Out of Sales/Sharing
California residents may have the right to opt-out of “sales” or “sharing” of their Personal Information under the CCPA. CCPA defines a “sale” as disclosing or making Personal Information available to a third-party in exchange for monetary or other valuable consideration. CCPA also defines “sharing” as disclosing or making available Personal Information to a third party for purposes of cross-context behavioral advertising. While we do not disclose Personal Information to third parties in exchange for monetary compensation, we may “sell” or “share” (as defined by the CCPA) Personal Information, such as identifiers and internet and electronic network activity information to third-party ad networks. We do so in order to improve and evaluate our advertising campaigns and better reach customers and prospective customers with more relevant ads and content.

To opt out of the sharing or sale of Personal Information collected through advertising cookies, please click on the “Do Not Sell or Share My Personal Information” Link on the bottom of the website homepage. Please note that submitting an opt out request will only opt you out of disclosures that are considered “sales” or “sharing” under the CCPA, but it will not opt out of other disclosures, such as to our service providers.

You may also opt-out of “sales” and “sharing” of your Personal Information through the use of an opt-out preference signal. If our website detects that your browser or device is transmitting an opt-out preference signal, such as the “global privacy control” or “GPC” signal, we will opt that browser or device out of cookies on our website that result in a “sale” or “sharing” of your Personal Information. Please note, if you come to our website from a different device or a different browser on the same device, you will need to opt out, or use an opt-out preference signal, for that browser and/or device as well.

We do not sell or share sensitive Personal Information, nor do we sell or share any Personal Information about individuals who we know are under sixteen (16) years old. We do not provide your Personal Information to third parties for their direct marketing purposes.

Right to Limit the Use and Disclosure of Sensitive Personal Information
We do not use or disclose sensitive Personal Information for any purpose that would require us to provide you with a right to limit the use of your sensitive Personal Information under the CCPA.

Right to Non-Discrimination
We will not discriminate against you for exercising any of the rights described in this section.

Exercising Your Rights
If you want to exercise any of these rights, please use one of the following methods:

Verification
Before we can respond to your request, we must first verify your identity using your Personal Information. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.

Response Timing and Format
We will endeavor to respond to your request within forty-five (45) days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension period in writing. If we cannot respond to your request, either fully or partially, we will also explain our reasons. For data access requests, we will deliver the data in a readily, useable format. Where permitted under the CCPA, we may charge you a reasonable fee to process your request.

Designating an Authorized Agent
You may designate someone to submit requests and act on your behalf (an “Authorized Agent”) using our web form. To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.

 

13. CHANGES TO THIS NOTICE

We will continue to review and revise our privacy practices and policies as our technology, services, and use of data evolves. We will not retroactively use or share data in a manner that is materially different from this policy without first providing you notice. This Notice is reviewed and updated annually, and we will use reasonable means to inform you of any changes. The effective date of this Policy is the Last Updated date above.

 

14. HOW TO CONTACT US

If you have questions or concerns regarding your information or your rights, please contact us at 1-888-530-1066 or submit a data privacy request online.

Riverside Dental Ceramics Privacy Policy

Riverside Dental Ceramics may collect information that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”). This Privacy Policy describes our practices related to the collection, use, and disclosure of Personal Information by Riverside Dental Ceramics and its successors, parents, subsidiaries, affiliates and related companies or other companies under common control (the “Company,” “we,” “our,” or “us”). The singular term “Website” includes all websites or applications that collect Personal Information that the Company operates that link to this Privacy Policy. This Privacy Policy does not apply to any other website operated by the Company, or to any website operated by third parties.

By using the Website and/or providing us your Personal Information, you signify your acknowledgement of this Privacy Policy. If any term in this Privacy Policy is unacceptable to you, please do not use the Website or submit your Personal Information on the Website.

I. INFORMATION WE MAY COLLECT
Personal Identifiers
Such as your name, mailing address, email address, phone number, and other contact details.

Business Relationship Data
Information about products, treatments, and health conditions that are of interest to you.

Transaction Data
Purchase history, inquiries, and review or consideration history.

Financial Account Data
Credit card number, bank account information, or other payment information.

Geolocation Data
Geolocation data, which may be transmitted to us by your smart phone or other location-aware devices.

Usage Data and Activity
When you access the Website, in addition to contact information that you may provide, the Company may collect information about how you use Riverside Dental Ceramics  websites and mobile applications. When you request a page from the Website, our servers may log your IP address and certain other information, such as browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Some of this data may personally identify you. However, some of this data may be collected in the aggregate and does not identify you, relate to you, and is not reasonably capable of being associated with you.

Cookies and Other Tracking Devices
The Company may store cookies (e.g., locally stored objects) on your computer’s hard drive when you use the Website. These devices are used to help us speed up your future activities or to improve your experience by remembering the information that you have already provided to us. Third parties operating on behalf of the Company and/or its affiliates may also use these devices to provide us with information regarding the use of the Website.

We use cookies for the following purposes:

  • Website Operation. Cookies help us run our site securely and enable basic functions like page navigation.
  • Functional Cookies. Cookies help us identify trusted web traffic and control data collection when there is high traffic on our site.
  • Performance and Analytics. Cookies help us analyze how you interact with our site. This enables us to monitor and improve our site performance, services, and your experience.
  • Advertisements. Cookies allow us to deliver advertisements that are meaningful to you.

If you wish to prevent cookies from tracking your activity on our website or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. If you block cookies, certain features on our website may not work. For more information on how you can customize your browser’s cookie setting, please visit the link to your web browser below:

You may opt-out of interest-based advertising in general by visiting the Digital Advertising Alliance’s or Network Advertising Initiative’s websites. We are not responsible for the completeness, effectiveness, or accuracy of any third party opt-out options or programs.

Social Media Plugins
This website uses social media plugins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit our website, the operator of the plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our site. If you are logged into the social media website (e.g., Facebook, Twitter) while browsing on our website, the plugins allow that social media websites to share data about your activities on our website with other users of their social media website. For example, Facebook Social Plugins allow Facebook to show your likes and comments on our pages to your Facebook friends. Facebook Social Plugins also allow you to see your friends’ Facebook activity on our website. We do not control any of the content from the social media plugins. For more information about plugins from other social media websites, you should refer to those sites’ privacy and data sharing statements.

II. HOW WE USE AND SHARE THE INFORMATION COLLECTED
We may use information collected from you in the following ways:

  • We may use your Personal Information in order to communicate with you about our products and services and those of our subsidiaries, affiliates, parent companies and third-party partners.
  • In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personally identifiable information that you provide and other information concerning your relationship with us.
  • We may transfer your Personal Information to third parties for the performance of services provided to us, including third party providers of services related to the operation and management of the Website, or in connection with the administration and support of the activities noted above.
  • We may disclose your Personal Information if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend our interests or the interests of our customers or users of the Website.

Our policies and procedures limit access to Personal Information to those with a business reason to know such information. We have put in place reasonable procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot represent, warrant, or guarantee that communications between you and us, or Personal Information stored on our servers, will be free from unauthorized access by third parties, loss, misuse, or alterations.

III. THIRD-PARTY WEBSITES
The Website may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to these websites. The Company encourages you to read the privacy statements and terms and conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data regarding your use of the Website or solicit Personal Information. The company does not control and is not responsible for what third parties do in connection with their websites, or how they handle your Personal Information. Please exercise caution and consult the privacy policies posted on each third-party website for further information.

IV. CHILDREN’S PRIVACY
Our Website is intended for users who are 13 years or older. We do not knowingly collect information from children under 13 years old. If you are a parent or legal guardian and think your child under 13 has given us information, you can call us at 1-888-530-1066 or email us at privacy@riversidelab.com. If we learn that we have collected the information of a child under 13, we will delete such information from our records.

V. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have additional privacy rights. For a complete discussion of such rights, please see Your California Rights.

VI. LOCATED IN THE UNITED STATES
The laws and regulations in different countries impose requirements on the Internet and data protection. The servers that make the Website available worldwide are located in the USA. All matters relating to the Website are governed by the laws of the State of California. Please note that any information you provide will be transferred directly to the USA, and by using the Website or providing us your Personal Information, you authorize this transfer.

VII. REVISIONS TO OUR PRIVACY POLICY
We will continue to review and revise our privacy practices and policies as our technology, services, and use of data evolves. We will not retroactively use or share data in a manner that is materially different from this policy without first providing you notice. This Notice is reviewed and updated annually and we will use reasonable means to inform you of any changes.

VIII. CONTACT INFORMATION
Should you have any questions or concerns about this Privacy Policy or the collection of information, please email privacy@riversidelab.com.

IX. EFFECTIVE DATE OF POLICY
This Privacy Policy is effective and was last updated on 5/12/21.

Your California Privacy Rights

If you are a California resident, you may have rights to the information we collect that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”). The rights you have depend on whether:

  • You are a dental patient and we collected your information directly from your dental provider;
  • You are a representative of one of our business partners and we collected your Personal Information in a business transaction; or
  • You are not a patient or representative of a business partner and we collected your Personal Information.

Dental Patient Information.
As a provider of dental lab products and services, we do not sell products or provide services directly to patients. Instead, we receive patient data directly from dental providers in the course of providing our products and services to the dental providers. To the extent you are a dental patient and we received your information from your dental provider, you do not currently have rights under CCPA. Your dental provider may be required to provide you certain privacy rights under federal and state law. If you would like a copy of your privacy rights under federal and state law, please contact your dental provider directly. You may also contact us at privacy@riversidelab.com with any questions.

Dental Providers or Other Business Partner Personal Information.
Riverside Dental Ceramics collects  Personal Information from dentists, their representatives, and other business partners as part of a business-to-business transaction. This means that we collect Personal Information from employees, owners, directors, officers, and contractors of dental providers or other business partners when we are doing business. To the extent you are an individual providing Riverside Dental Ceramics Personal Information in a business-to-business transaction, you do not currently have rights under CCPA.

Effective January 1, 2023, you may have the right to request additional information from Riverside Dental Ceramics about your Personal Information. Riverside Dental Ceramics will update its notice related to such rights when they become available.

Personal Information That is Not Patient or Business Partner Information.
The Personal Information we collect other than dental patient information or business partner Personal Information, includes personal identifiers, geolocation data, and internet or network activity data. We collect this information directly from visitors of our website and use it to analyze site traffic, optimize site performance, and improve our services. We may share this information with service providers who help us give you a better user experience.

In addition, we may collect Personal Information like your name and contact information if you submit a complaint or a question about any of our products. We collect this information to review the functionality and quality of our products and we may share this information with public authorities or regulatory bodies, such as the Food and Drug Administration, in compliance with applicable laws.

To the extent we collect your Personal Information outside of a dental patient relationship or business-to-business transaction, you may have the following additional rights over your Personal Information.

Requesting More Information.
You may have the right to request information about how we have treated your Personal Information in the past 12 months including:

  • The categories of Personal Information we collected;
  • The categories of sources from which we collected that information;
  • Our business or commercial purpose for collecting that information;
  • The categories of third parties with whom we shared that information; and
  • The specific pieces of Personal Information we collected about you.

Requesting Access.
You may also have the right to receive a copy of the Personal Information collected about you in the past 12 months.

Requesting Deletion.
You may have the right to request that we delete the Personal Information we have collected about you. Not all requests to delete can be fulfilled.  If we are unable to comply with your request, we will provide a response explaining why your data cannot be deleted.

Exercising Your Rights.
If you want to exercise any of these rights, you may contact us at:

Phone: 1-888-530-1066
Email: privacy@riversidelab.com

For all requests submitted via email, please clearly state that the request is related to “Your California Privacy Rights” and provide your name, mailing address, and phone number where you may be reached.

Verification.
Before we can respond to your request, we must first verify your identity using your Personal Information. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.

Designating an Authorized Agent.
You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.

Third-Party Marketing and Selling.
We do not provide your information to third parties for their direct marketing purposes. We also do not sell or intend to sell your Personal Information to third parties.

Do Not Track.
We may collect information about your usage and activity through cookies. Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices. Our site does not recognize “Do Not Track” browser signals.

We Will Not Discriminate Against You.
We will not unlawfully discriminate against you for exercising any of these rights.

Changes to This Notice. We will continue to review and revise our privacy practices and policies as our technology, services, and use of data evolves. We will not retroactively use or share data in a manner that is materially different from this policy without first providing you notice. This Notice is reviewed and updated annually and we will use reasonable means to inform you of any changes.

How to Contact Us.
If you have questions or concerns regarding your information or your rights, please contact us at 1-888-530-1066 or email us at privacy@riversidelab.com.

Date last updated: 5/12/21