Restore Your Cases with Confidence
Shipping Costs — Alaska, Hawaii, Puerto Rico
SHIPPING RATES:
FedEx Next-Day: $9
USPS Priority Mail: $15
OnTrac: $9
GLS: $9
Step 1:
Step 2:
Carefully package your case, including your prescription, and tape box securely shut. We ask that you follow these steps when packing your case:
• Place foam on bottom of box. Separate models, and secure impressions and bites
• Arrange contents in a plastic bag for proper infection control
• Place foam on top of contents
• Add prescription
• Tape box securely shut
Step 3:
Step 4:
If you are sending a prescheduled rush case, write RUSH on the outside of the box/package as well as on the prescription.
Shipping Costs — Alaska, Hawaii, Puerto Rico
Case Preparation for Shipment
When preparing your case for shipment, we recommend you follow the guidelines below:
- Wet Impressions
Place dried impressions and bites in a plastic bag to avoid damage and for infection control. Wrap impressions in a moist paper towel to ensure it retains moisture. Do not place prescription inside plastic bag. - Photos and Slides
RDC suggests that photos, slides, CDs or other materials be enclosed in a separate plastic bag to secure contents. - Articulator
Please ship articulator in plastic container provided by the manufacturer. If you do not own a container, please contact Customer Service to have our articulator box shipped to you. - Packing Box
Place all prepared items in a new or recycled RDC box. If you should choose to use a recycled box, please make sure to tear off old labels. Be sure to tightly pack foam or other packing material around case(s) to avoid damage. Combine multiple cases in one box to save money through our “Inbound Bundling” program.
Shipping Costs – Alaska, Hawaii, Puerto Rico
- FedEx Alaska $15 – Hawaii $25 – Puerto Rico $60
- USPS Business Reply Mail $15
- DHL
(Puerto Rico only)
$75 - UPS
Next Day Air:Alaska $50 – Hawaii $50 – Puerto Rico $40
*Note: Working time does not include round-trip overnight shipping. Also rush cases must be prescheduled by calling 800-321-9943.
Send a Digital Impression
If your practice is taking advantage of the speed, accuracy and convenience of intraoral scanning technology for the benefit of your patients, Riverside Dental Ceramics excels in converting digital impressions into precision-fit restorations.
Frequently Asked Questions
Option 1: Click here for FedEx Locations near you »
Option 2: Call us at 800-321-9943.
Option 1: Call us at 800-321-9943.
Option 1: Call us at 800-321-9943, and we will send you pre-printed RDC shipping labels to avoid incorrect billing.
Option 1: Click here to track your case »
Option 2: Call us at 800-321-9943.
Option 1: Click here to request a copy of your invoice »
Do not pay the invoice from FedEx. Contact Customer Service, and we will rebill the invoice on your behalf. A reference number will be provided for your reference. Please note that RDC will only pay for a rebill one time. To avoid additional FedEx shipping charges, please use a preprinted RDC shipping label. Please note that invoices can’t be rebilled if past the time limit of 90 days for FedEx Express and 180 days for FedEx Ground.
Option 1: Click here to view our Time Schedule » All rush cases must be prescheduled by contacting Customer Service. Rush fees may apply.
Option 2: Call us at 800-321-9943.
