Shipping

Restore Your Cases with Confidence

Send us your case and we’ll help you achieve a predictable outcome your patients will love — no matter how challenging the restoration.

Restore Your Cases with Confidence

Send us your case and we’ll help you achieve a predictable outcome your patients will love — no matter how challenging the restoration.

Restore Your Cases with Confidence

Send us your case and we’ll help you achieve a predictable outcome your patients will love — no matter how challenging the restoration.

Step 1:

Completely fill out prescription. Please check all required boxes to ensure your Rx specifications are met. To determine case due date, please refer to the RDC time schedule >>

Step 2:

Carefully package your case, including your prescription, and tape box securely shut. We ask that you follow these steps when packing your case: 

• Place foam on bottom of box. Separate models, and secure impressions and bites 
• Arrange contents in a plastic bag for proper infection control 
• Place foam on top of contents 
• Add prescription 
• Tape box securely shut

To save money on shipping, send multiple cases in one box. Separate the cases in plastic bags, and staple prescription to the outside of each bag for accurate identification. Save on shipping when you bundle >>

Step 3:

Once box is securely taped shut, attach RDC preprinted shipping label to top. Please note that you must use a preprinted RDC shipping label to avoid being billed by FedEx at a much higher cost. To request additional preprinted labels or shipping supplies, please contact Customer Service.

Step 4:

If you are sending a prescheduled rush case, write RUSH on the outside of the box/package as well as on the prescription.

Case Preparation for Shipment

When preparing your case for shipment, we recommend you follow the guidelines below:

  • Wet Impressions
    Place dried impressions and bites in a plastic bag to avoid damage and for infection control. Wrap impressions in a moist paper towel to ensure it retains moisture. Do not place prescription inside plastic bag.
  • Photos and Slides
    RDC suggests that photos, slides, CDs or other materials be enclosed in a separate plastic bag to secure contents.
  • Articulator
    Please ship articulator in plastic container provided by the manufacturer. If you do not own a container, please contact Customer Service to have our articulator box shipped to you.
  • Packing Box
    Place all prepared items in a new or recycled RDC box. If you should choose to use a recycled box, please make sure to tear off old labels. Be sure to tightly pack foam or other packing material around case(s) to avoid damage. Combine multiple cases in one box to save money through our “Inbound Bundling” program.

Shipping Costs – Alaska, Hawaii, Puerto Rico

Sending Casework to the Lab

  • USPS Business Reply Mail
    Shipments typically arrive at the lab in two to three business days. We recommend sealing the case box. Then, affix our pre-paid Business Reply Mail label to the outside. These labels are provided at no charge from the lab.
  • FedEx
    Shipments are sent overnight from most areas.
    Alaska $45 – Hawaii $25 – Puerto Rico $60
  • DHL (Puerto Rico only)
    Shipments are sent overnight from most areas. $75
  • UPS
    UPS does not offer indirect billing services. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.

Returning Casework to Your Office
RDC suggests that photos, slides, CDs or other materials be enclosed in a separate plastic bag to secure contents.

  • USPS Business Reply Mail
    Shipments will arrive at your office in two to three business days. Each shipment is barcoded with a tracking number to anticipate final arrival. $6
  • FedEx
    Shipments are sent overnight to most areas.
    Alaska $45 – Hawaii $25 – Puerto Rico $60
  • DHL
    (Puerto Rico only) Shipments are sent overnight from most areas. $25
  • UPS
    UPS BLUE shipments will arrive on second business day in most areas.
    Alaska $15 – Hawaii $15 – Puerto Rico $15
    UPS RED shipments are overnight in most areas.
    Alaska $15 – Hawaii $15 – Puerto Rico $15

If you have a question or comment regarding how to package or ship your case, please call Riverside Dental Ceramics at 800‑321‑9943.

Product
Working Days
All-Ceramic
BruxZir Solid Zirconia
5 Days
Prismatik Clinical Zirconia
8 Days
Lava Crowns and Bridges
11 Days
Prismatik ThinPress
5 Days
IPS e.max
5 Days
IPS Empress
5 Days
Composites & Provisionals
Premise Indirect
6 Days
BioTemps Provisionals
5 Days
Bite Splints
Comfort H/S Bite Splint
5 Days
Comfort Bite Splint
5 Days
PFM & Full-Cast
Working Days
Noble-Cast 45
4 Days
Nobel-Cast 60 & 67
4 Days
OcclusalGold
4 Days
Porcelain Fused to Captek
5 Days
Implants
Inclusive Custom Implant Abutments
13 Days
Implant Restorations
7 Days

*Note: Working time does not include round-trip overnight shipping. Also rush cases must be prescheduled by calling 800‑321‑9943.

Send a Digital Impression

If your practice is taking advantage of the speed, accuracy and convenience of intraoral scanning technology for the benefit of your patients, Riverside Dental Ceramics excels in converting digital impressions into precision-fit restorations.

Product
Working Days
All-Ceramic
BruxZir Solid Zirconia
5 Days
Prismatik Clinical Zirconia
8 Days
Lava Crowns and Bridges
11 Days
Prismatik ThinPress
5 Days
IPS e.max
5 Days
IPS Empress
5 Days
Composites & Provisionals
Premise Indirect
6 Days
BioTemps Provisionals
5 Days
Bite Splints
Comfort H/S Bite Splint
5 Days
Comfort Bite Splint
5 Days
PFM & Full-Cast
Working Days
Noble-Cast 45
4 Days
Nobel-Cast 60 & 67
4 Days
OcclusalGold
4 Days
Porcelain Fused to Captek
5 Days
Implants
Inclusive Custom Implant Abutments
13 Days
Implant Restorations
7 Days

*Note: Working time does not include round-trip overnight shipping. Also rush cases must be prescheduled by calling 800‑321‑9943.

Step 1:

Completely fill out prescription. Please check all required boxes to ensure your Rx specifications are met. To determine case due date, please refer to the RDC time schedule >>

Step 2:

Carefully package your case, including your prescription, and tape box securely shut. We ask that you follow these steps when packing your case: 

• Place foam on bottom of box. Separate models, and secure impressions and bites 
• Arrange contents in a plastic bag for proper infection control 
• Place foam on top of contents 
• Add prescription 
• Tape box securely shut

To save money on shipping, send multiple cases in one box. Separate the cases in plastic bags, and staple prescription to the outside of each bag for accurate identification. Save on shipping when you bundle >>

Step 3:

Once box is securely taped shut, attach RDC preprinted shipping label to top. Please note that you must use a preprinted RDC shipping label to avoid being billed by FedEx at a much higher cost. To request additional preprinted labels or shipping supplies, please contact Customer Service.

Step 4:

If you are sending a prescheduled rush case, write RUSH on the outside of the box/package as well as on the prescription.

Where is the nearest FedEx drop box or drop off facility?

Option 1: Click here for FedEx Locations near you >>
Option 2: Call us at 800-321-9943.

How can I schedule a pickup of my FedEx package?

Option 1: Call us at 800-321-9943.

How can I request additional shipping supplies?

Option 1: Call us at 800-321-9943, and we will send you pre-printed RDC shipping labels to avoid incorrect billing.

How can I track my shipment?

Option 1: Click here to track your case >>
Option 2: Call us at 800-321-9943.

How can I get a copy of my invoice?

Option 1: Click here to request a copy of your invoice >>

I was billed by FedEx for a case that I sent you. What now?

Do not pay the invoice from FedEx. Contact Customer Service, and we will rebill the invoice on your behalf. A reference number will be provided for your reference. Please note that RDC will only pay for a rebill one time. To avoid additional FedEx shipping charges, please use a preprinted RDC shipping label. Please note that invoices can’t be rebilled if past the time limit of 90 days for FedEx Express and 180 days for FedEx Ground.

How long will it take for the lab to complete my case?

Option 1: Click here to view our Time Schedule >> All rush cases must be prescheduled by contacting Customer Service. Rush fees may apply.
Option 2: Call us at 800-321-9943.

What is the best way to package my cases for shipping?

Option 1: Click here for packaging instructions >>
Option 2: Call us at 800-321-9943.

Case Preparation for Shipment

When preparing your case for shipment, we recommend you follow the guidelines below:

  • Wet Impressions
    Place dried impressions and bites in a plastic bag to avoid damage and for infection control. Wrap impressions in a moist paper towel to ensure it retains moisture. Do not place prescription inside plastic bag.
  • Photos and Slides
    RDC suggests that photos, slides, CDs or other materials be enclosed in a separate plastic bag to secure contents.
  • Articulator
    Please ship articulator in plastic container provided by the manufacturer. If you do not own a container, please contact Customer Service to have our articulator box shipped to you.
  • Packing Box
    Place all prepared items in a new or recycled RDC box. If you should choose to use a recycled box, please make sure to tear off old labels. Be sure to tightly pack foam or other packing material around case(s) to avoid damage. Combine multiple cases in one box to save money through our “Inbound Bundling” program.

Shipping Costs – Alaska, Hawaii, Puerto Rico

Sending Casework to the Lab

  • USPS Business Reply Mail
    Shipments typically arrive at the lab in two to three business days. We recommend sealing the case box. Then, affix our pre-paid Business Reply Mail label to the outside. These labels are provided at no charge from the lab.
  • FedEx
    Shipments are sent overnight from most areas.
    Alaska $45 – Hawaii $25 – Puerto Rico $60
  • DHL (Puerto Rico only)
    Shipments are sent overnight from most areas. $75
  • UPS
    UPS does not offer indirect billing services. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.

Returning Casework to Your Office
RDC suggests that photos, slides, CDs or other materials be enclosed in a separate plastic bag to secure contents.

  • USPS Business Reply Mail
    Shipments will arrive at your office in two to three business days. Each shipment is barcoded with a tracking number to anticipate final arrival. $6
  • FedEx
    Shipments are sent overnight to most areas.
    Alaska $45 – Hawaii $25 – Puerto Rico $60
  • DHL
    (Puerto Rico only) Shipments are sent overnight from most areas. $25
  • UPS
    UPS BLUE shipments will arrive on second business day in most areas.
    Alaska $15 – Hawaii $15 – Puerto Rico $15
    UPS RED shipments are overnight in most areas.
    Alaska $15 – Hawaii $15 – Puerto Rico $15

If you have a question or comment regarding how to package or ship your case, please call Riverside Dental Ceramics at 800‑321‑9943.

Send a Digital Impression

If your practice is taking advantage of the speed, accuracy and convenience of intraoral scanning technology for the benefit of your patients, Riverside Dental Ceramics excels in converting digital impressions into precision-fit restorations.

Restore Your Cases with Confidence

Send us your case and we’ll help you achieve a predictable outcome your patients will love — no matter how challenging the restoration.

Frequently Asked Questions

Option 1: Click here for FedEx Locations near you >>
Option 2: Call us at 800-321-9943.

Option 1: Call us at 800-321-9943.

Option 1: Call us at 800-321-9943, and we will send you pre-printed RDC shipping labels to avoid incorrect billing.

Option 1: Click here to track your case >>
Option 2: Call us at 800-321-9943.

Option 1: Click here to request a copy of your invoice >>

Do not pay the invoice from FedEx. Contact Customer Service, and we will rebill the invoice on your behalf. A reference number will be provided for your reference. Please note that RDC will only pay for a rebill one time. To avoid additional FedEx shipping charges, please use a preprinted RDC shipping label. Please note that invoices can’t be rebilled if past the time limit of 90 days for FedEx Express and 180 days for FedEx Ground.

Option 1: Click here to view our Time Schedule >> All rush cases must be prescheduled by contacting Customer Service. Rush fees may apply.
Option 2: Call us at 800-321-9943.

Option 1: Click here for packaging instructions >>
Option 2: Call us at 800-321-9943.

Frequently Asked Questions

Option 1: Click here for FedEx Locations near you >>
Option 2: Call us at 800-321-9943.

Option 1: Call us at 800-321-9943.

Option 1: Call us at 800-321-9943, and we will send you pre-printed RDC shipping labels to avoid incorrect billing.

Option 1: Click here to track your case >>
Option 2: Call us at 800-321-9943.

Option 1: Click here to request a copy of your invoice >>

Do not pay the invoice from FedEx. Contact Customer Service, and we will rebill the invoice on your behalf. A reference number will be provided for your reference. Please note that RDC will only pay for a rebill one time. To avoid additional FedEx shipping charges, please use a preprinted RDC shipping label. Please note that invoices can’t be rebilled if past the time limit of 90 days for FedEx Express and 180 days for FedEx Ground.

Option 1: Click here to view our Time Schedule >> All rush cases must be prescheduled by contacting Customer Service. Rush fees may apply.
Option 2: Call us at 800-321-9943.

Option 1: Click here for packaging instructions >>
Option 2: Call us at 800-321-9943.

Where is the nearest FedEx drop box or drop off facility?

Option 1: Click here for FedEx Locations near you >>
Option 2: Call us at 800-321-9943.

How can I schedule a pickup of my FedEx package?

Option 1: Call us at 800-321-9943.

How can I request additional shipping supplies?

Option 1: Call us at 800-321-9943, and we will send you pre-printed RDC shipping labels to avoid incorrect billing.

How can I track my shipment?

Option 1: Click here to track your case >>
Option 2: Call us at 800-321-9943.

How can I get a copy of my invoice?

Option 1: Click here to request a copy of your invoice >>

I was billed by FedEx for a case that I sent you. What now?

Do not pay the invoice from FedEx. Contact Customer Service, and we will rebill the invoice on your behalf. A reference number will be provided for your reference. Please note that RDC will only pay for a rebill one time. To avoid additional FedEx shipping charges, please use a preprinted RDC shipping label. Please note that invoices can’t be rebilled if past the time limit of 90 days for FedEx Express and 180 days for FedEx Ground.

How long will it take for the lab to complete my case?

Option 1: Click here to view our Time Schedule >> All rush cases must be prescheduled by contacting Customer Service. Rush fees may apply.
Option 2: Call us at 800-321-9943.

What is the best way to package my cases for shipping?

Option 1: Click here for packaging instructions >>
Option 2: Call us at 800-321-9943.